Sr Systems Engineer

The Senior System Engineer will be a member of our cloud services team at DMSi. This individual will be responsible for design, implementation and management of the infrastructure supporting our traditional hosted ERP environment as well as drive our evolving web/microservices infrastructure strategies.
 

RESPONSIBILITIES AND DUTIES:

1. Design, implement, troubleshoot, analyze and maintain the web and Docker/microservices Infrastructure of cloud hosted environments .
2. Identify, research, and resolve technical problems Level 3 support for problems identified in the cloud web environment.
3. Participate in after-hours upgrades, troubleshooting and/or on-call availability as needed.
4. Customer Service escalation for customers regarding performance, connectivity and configuration issues.
5. Develop and execute on strategies to drive automation throughout the datacenter and microservices infrastructure.
6. Configure, test and maintain data center systems including Windows, Linux, Progress Rollbase and other satellite applications.
7. Proactively monitor web system performance and capacity, and develop the plans necessary to address our continuous growth.
8. Monitor and manage application and databases at remote data center.
9. Ensure supported systems are highly reliable, secure, and performing at acceptable levels.
10. Provide oversight of server resources, application logs, scheduled tasks, and backups/restores .
11. Create and Maintain comprehensive documentation as it relates to the data center, server, network, application and configurations.
12. Interface with third party vendors.

KNOWLEDGE, SKILLS, AND ABILITIES:
Cloud/SaaS - Overall design and administration
Microservices – Experience designing, deploying and managing Docker and Kubernetes environments
Operating Systems – Linux/UNIX Administration, Microsoft Windows
Web Services - IIS & Apache Tomcat
Linux/Unix scripting – Unix shell scripting and Python
NOC/Data Center Operations
ITIL Best Practices – Service Delivery and Service Support processes
Virtualization - VMware vSphere/ESX Enginnering and Administration
Amazon Web Services AWS - Administration
Firewalls and Load Balancer expertise
Progress Rollbase Administration a plus

EDUCATION AND EXPERIENCE:
Bachelor’s Degree or equivalent work experience.
5-7 years of  virtualization and/or microservices management, system administration, network design, database and VMware experience.
Work effectively as an individual or a team member.
Ability to prioritize existing projects while working to provide Level 3 support.
Effectively utilize tools to resolve issues and escalate appropriately.
Excellent time management, organization and documentation skills.
Experience with Database Administration – monitoring, maintenance, replication.
Proven background or providing excellent customer service.
Able to provide on-call system support, including nights and weekends.

WORK ENVIRONMENT & PHYSICAL DEMANDS:
Normal office environment with use of computers and telephone systems; no unusual physical demands.
Ability to travel as needed, including rental car and air flight.